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General FAQs

Q. Are the bins easy to disassemble and clean?
A. Yes they are - both types can be disassembled in a matter of seconds, cleaned and then reassembled just as quickly.
Please see our Product Videos page for video tutorials on product maintenance.

Q. Are they dishwasher proof?
A. With the scoop bin, the scoops tongs and utensil holders are definitely dishwasher proof. These items should be washed on a daily basis as part of a hygienic cleaning schedule. The bins themselves are dishwasher proof in a recommended water temperature of 55°C (130°F) but over time and depending on the type of detergent used, the appearance of the bin can be adversely affected. Our recommendation is to wash the bin by hand in warm water with a soft cloth and a friendly detergent.

Q. How often do I need to wash bins?
A. This will depend on the nature of the product in the bin. Certainly all the front lids should ideally be wiped over with a soft cloth and a sanitiser at the beginning of each day to remove all fingerprints. Some bins with clean product need cleaning a lot less frequently than sticky products like dates.

Q. Are there any bin parts that should not be immersed in water?
A. Yes. The self close unit on the top of the scoop bin should be removed prior to immersion. Failure to do so could result in a failure to function.

Q. Is there any other care that should be taken when cleaning bins?
A. Yes, never use scouring pads or solvents to clean bins. This could lead to permanent damage and would not be covered by warranty.

Q. Although the scoop bins are made of durable polycarbonate, what happens if they eventually wear over time?
A. Simply contact your nearest Durapod distrubutor and they will supply new lids at a very reasonable rate. This goes for all bin parts. This is the beauty of a modular design.

 

Fixtures FAQs

Q. Some of the scoop bins are on rails – what is the purpose of the rails?
A. The rails act as a guide for the bins, providing a friendly means of moving the bins on and off the shelf or positioning the bin in the forward position to facilitate filling through the rear chute.

Q. Do we have to have the rails?
A. No you don't, the bin can work fine without rails. Have a chat with your Durapod representative about these options.

Q. Do the scoop bins sit horizontally on the shelf?
A. They can do but the self closing lid mechanism works more effectively if the shelf has a 4- 5 degree slope from back to front.

 

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